Our Services
Six ways we keep you printing
From choosing your first printer to keeping an office fleet humming — we've got a service for every stage.
Printer Matchmaking
Not sure which printer fits? Answer a short brief and our team builds a personalised shortlist of 2 – 3 models, each ranked by total cost of ownership over 3 years.
- Custom shortlist within 48 hours
- Budget & feature-based ranking
- Independent — no affiliate bias
- Includes 30-day free follow-up
Setup & Troubleshooting
Remote-desktop sessions with an expert who installs drivers, joins your Wi-Fi network, configures scan-to-email, and fixes stubborn error codes.
- Same-day 60-minute sessions
- Windows, macOS, Linux, iOS, Android
- Recorded session + written summary
- Fixed-price flat rate
Maintenance Plans
Quarterly on-site or remote check-ups: deep cleaning, print-head alignment, firmware updates, genuine-part swaps — everything to double your printer's lifetime.
- 4 visits per year included
- Priority phone & email support
- Discount on genuine consumables
- 90-day performance guarantee
Fleet Consulting
For offices with 5+ printers: we audit usage, model total cost, and design a fleet that cuts print costs by 20 – 40% on average.
- Full usage audit & data report
- Vendor-neutral fleet blueprint
- Migration & rollout support
- Executive-ready cost model
Team Training
90-minute live workshops for offices, studios and schools — cover print quality, cost control, secure printing and quick fixes for common issues.
- Live remote or on-site delivery
- Custom curriculum by role
- Handouts & recorded video
- Q&A follow-up for 30 days
Custom Reviews
Need an independent review of a specific printer for procurement or media? We test to your criteria and deliver a full report with photos and scores.
- Bespoke test protocol
- Written report + photo set
- Optional NDA on findings
- Delivered in 2 – 3 weeks
Transparent, upfront rates
No hidden fees, no long contracts. Cancel anything with 30 days' notice.
Free
Free advice column & buying guides — everything you need to shop smart.
- All buying guides
- Community Q&A forum
- Weekly newsletter
Personal
Matchmaking + one 60-minute setup session. Perfect for a single new printer.
- Custom shortlist
- 1 setup session
- 30-day support
Business
Maintenance plan + priority support for up to 3 printers.
- Quarterly maintenance visits
- Priority phone support
- 15% off consumables
Services FAQ
No. We stay independent by never selling hardware. We recommend where to buy — you keep the manufacturer warranty and get a printer that hasn't spent weeks sitting in our storage.
We use a secure remote-desktop tool (with your explicit approval each session). You click a one-time link, we connect, we install & configure. You can end the session any time and see everything happening on your screen.
All major consumer & small-business brands: HP, Canon, Epson, Brother, Xerox, Lexmark, Kyocera, Ricoh, Prusa, Bambu Lab, Anycubic, Elegoo and more.
Every service comes with a 30-day, no-questions-asked money-back guarantee. If we can't help, you don't pay.